Refund policy

We offer a 30-day return policy + 10% restocking fee, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.To complete your return, please contact us at sneakerdunord@gmail.com.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.You can always contact us with any return-related questions at sneakerdunord@gmail.com.

Damages and Problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess and resolve the issue.

 

Exceptions or Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us with any questions or concerns about a specific item.

Unfortunately, we do not accept returns of sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

 

Refunds
We'll notify you once we've received and inspected your return, and let you know if your refund was approved. If approved, you'll automatically be refunded to your original payment method within 10 business days. Keep in mind that it can take some time for your bank or credit card company to process and post your refund.
If your return has been approved more than 15 business days, please contact us at sneakerdunord@gmail.com.